If you're a council tenant, you can find the department to complain to on GOV.UK Housing associations and housing cooperatives should have a formal complaints procedure on their websites. The report stated it took council contractors a number of attempts before a full roof repair was completed three years after it was reported. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. Cllr Bernett continued: "I hope it works and I am glad we are doing something about it, but I tell you what, it needs to work fairly quickly.". Gateshead Gateshead Council 4.0 . People living in Gateshead Council properties have to wait an average of 29 days for housing repairs to be completed, according to a new council report. You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. Our housing offices are currently closed to the public. Request a FREE property inspection to find out how much your claim is worth. For further information please contact the Involvement Team by: Civic Centre Wherever possible we will place the order immediately. :L+Ftc[Sdu|^Y^. Were delighted that you want to come and work with us. If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury lawyers would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. Interested in joining a great organisation with an employee offer and experience that rivals others, then this could be an opportunity you just dont want to miss. We would not replace all items, only the ones that are required. However, the contractor will not ask you for any money when they call. Office 3750 Around 3,000 council properties in Gateshead are in need of repair, it has been revealed. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. The proposed changes to Council Housing Repairs Policy are consistent with the overall objectives for Gateshead as set out in Vision 2030 and the Council Plan. If you are not in when the repair team calls, they will leave a card asking you to make a new appointment. about Our Customer Scrutiny Panel needs you! https://www.gateshead.gov.uk/make-your-voice-heard, Understanding advocacy and how it can benefit the people you work with. A heavy recruitment drive is also under way in the local authoritys repairs and maintenance department with more than 100 posts still vacant. I have to tell you, this week I have had four complaints that have been going on for two years. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. Cabinet met this week to determine the future of Gateshead Council's Leisure Services . To register with My Housing Account, select 'my account' at the top of the Council homepage. Any resident with My Housing Account can access this service. We will pay compensation for damage which is our fault or our contractors' fault. Councillor Dot Bernett, who represents Dunston and Teams, said: "I'm looking forward to seeing something happening. And while the average waiting time was 29 days, the Gateshead Council report found one tenant's repairs took over three years to complete. Unfortunately, this job posting is expired. To keep up to date, why not follow us. These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. Youll get a generous annual leave package of 27 days annual leave for new employees, rising to 31 days after 5 years continuous local government service. You can claim compensation for various things, including damage to your personal belongings, furnishings, clothes or other materials. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council Our business support events remain cancelled for now. London The findings were reported in a paper for the authority's Housing, Environment and Healthy Communities Overview and Scrutiny committee which looked into the efficiency of housing repairs carried out by the council. <> If the repair team is unable to keep an appointment, they will contact you to explain the delay and arrange another appointment. Some of these jobs need to be inspected before the contractor can start the work. Data collected over four years, including throughout the pandemic, found repairs took place anywhere from the day they were reported to 240 days later. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, New home building accelerates with Freight Depot development, SEND strategy consultation launches in Gateshead, Two Gateshead shops ordered to close due to illegal tobacco sales. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. Previous reviews include: Anti-social behaviour Customer service Reporting repairs Empty Property. We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. View all Gateshead Council jobs - Gateshead jobs - Repair Technician jobs in Gateshead; Salary Search: Repairs Reporting Adviser (multiple roles) salaries in Gateshead; See popular questions & answers about Gateshead Council; P544194 Staying Close Support Worker. The site has been designed with residents and local groups to ensure it is easy to use. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. Thursday 26th January 2023. These are less urgent repairs such as leaks to a gutter, repairing a noisy heating system or fitting a light switch. The inspector will call at your property at an agreed time, and they will arrange another appointment to call back and finish the repair. The council must make sure that the dwellings they offer are in a reasonable condition and that disrepair issues, if any, are addressed promptly. Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. Gateshead, England. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services. This covers things like outside painting, replacement windows and annual gas servicing. endobj Planned repairs usually need an inspection before work is done. These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. [19] Economy [ edit] The area was once dependent on heavy industry such as steel making in the Derwent Valley and coal mining (across the borough). The council is responsible for most repairs to your home. Regent Street Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. The amount of compensation you receive will depend on the severity of the illness and how long it lasted. endobj Call us on 0333 050 8887 to start the process or fill in the form. If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. We hope to reschedule these eventsat a later date. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be entitled to file a housing disrepair compensation claim against your landlords. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. The 2011 census, stated that the Metropolitan Borough of Gateshead was 67.0% Christian, 0.9% Muslim, 1.5% Jewish, 23.9% were not religious and 5.7% of the population refused to state their religion. Were responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. The costs start from 133.38 per week for a one bedroom apartment and 156.30 per week for a two bedroom apartment. Reporting repairs Home. If so we can help you claim compensation on a NO Win, NO Fee basis. You have the chance to buy up to 10 additional holidays per year. 4 0 obj You can also claim compensation for the damage that has been caused during repair work. Always ask to see this card before letting anyone into your home. This could include compensation for any damage to clothing, bedding, furniture, or other personal belongings, which was caused by mould, a water leak, or any other incident for which the landlord or local authority was responsible. The panel decides which services they review based on various criteria. As long as any of the above is a direct result of negligence by the council in their duties as your landlord, then you should certainly include them in your council and local authority compensation claims. Were truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. From February 2016, current and ex-employees of Gateshead Council can access their payslips and other HR and payroll information via My HR and Payroll. Youll be paid a competitive salary plus additional allowances where relevant. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council. They should all be done. Internal deterioration such as damage to carpet, walls etc. : 50K - 53K. As a tenant you are not automatically covered for any of your home contents. As part of our commitment to quality services, we aim to provide a reliable and quick repair service. 27,852 - 30,151 a year. Phil Hogg Head of Repairs and Maintenance at Gateshead Council Durham, England, United Kingdom 678 followers 500+ connections Join to connect Gateshead Council Northumbria University.