8 weeks of being lied to only to have them refuse to fulfill their guarantee and their customer service RUDELY tell me there was absolutely no way to offer me anything other than the lowest priced seats they had other than a refund. This is a major change for the ticketing industry. I am going to suing them due to this but I thought it should be put out their they arent trying to change their ways they dont gave a damn about customers because I WAS IN TRAINING A FEW MONTHS AGO AND THEY WERE STILL STATING NO REFUNDS UNLESS THE CUSTOMER WAS GIVING HARSH PUSHBACK AND THEN REACH OUT TO A SUPERVISOR FIRST. A founding partner at the firm, Eric has negotiated groundbreaking settlements that resulted in reforms to business practices, and have favorably shaped the laws impacting plaintiffs legal rights. Have you purchased tickets on StubHub to an event that was cancelled during the COVID-19 pandemic? You will also give up your right to object to the Settlement and you will not be able to be part of any other lawsuit about the legal claims in this case. At this stage, those who may be covered by the lawsuit can only sit tight and wait for the case to work its way a little farther along in the legal system. I was a part of this fiascoplease add me. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement I want my damn money from the purchase of my tickets!!!! You also need to read their terms and conditions regarding disputes as you may be forced to file in their state where their company is incorporated. Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? If I could give zero stars I would. Less than two weeks later, StubHub amended its policy. Ticket Refund Lawsuits Against StubHub Sent by MDL Panel to Northern District of California. No mention is made of the safety of the attendees. For more information about reviews on ConsumerAffairs.com please visit our He was offered a coupon that was worth 120% of the original price. Many events this past month were canceled. The reason for the lawsuit is the Wisconsin man purchased tickets to an NHL game before the coronavirus pandemic postponed the season. Add me I had cancelled tickets in Arizona last year. Last November, the court ruled that the plaintiffs who purchased event tickets using a web browser were on notice of StubHubs arbitration provision, compelling them to arbitration, but not those who used the mobile app. They don't ensure you get your tickets, the sales reps Mathew and Larisss yell at you and just don't speak, the guarantee is ** as I was offered nose bleed seats in the 300s when I purchased in the 100s. Actions does not process claims and we cannot advise you on the The lawsuit looks to represent anyone in the U.S. who purchased tickets on StubHub to events that were canceled in 2020. The settlement ensures refunds of $3,120,442 to 8,688 Colorado consumers. At the time of this writing, nothing has been proven in court. The lawsuit seeks monetary damages and restitution remedies to make up for the mistreatment. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller, Customers Can Claim StubHub Refunds in Cash. I purchased a pair of last minute tickets to Adele in Las Vegas on February 25/2023. Ive used Stubhub for over 4,000 transactions. NEWS. If the show is rescheudled your tickets are good for the new date and you can either attend the show or sell the tickets. I chose CC. Save my name, email, and website in this browser for the next time I comment. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Never got my refund, asked for compensation and never anything. FAQ. ConsumerAffairs is not a government agency. According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. I listed tickets on StubHub, which I had done on multiple occasions. StubHub said I had to wait 7 days after the show took place to get my money. One man is reportedly suing the ticket resale company StubHub for $5 million in a class-action lawsuit. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. They never followed up. Dumping promised refunds for expiring coupons during the time of greatest financial suffering in recent history is cruel and wrong, Coulson tellsBillboard. Subscribe for full access to The Hollywood Reporter. Those with tickets to canceled events will get a credit of 120% of the purchase price. If a show is canceled, with no new date, then they will. As the complaint puts it: The COVID-19 cancelations and Defendants trademarked FanProtect Guarantee should have meant that StubHub ticketholders like Plaintiff were promptly refunded their hard-earned moneymoney consumers now need more than ever in a time when many of StubHubs customers have lost their jobs and are suffering financial hardship. Four proposed class action lawsuits against StubHub over its apparent refusal to issue refunds for tickets to events canceled amid the COVID-19 pandemic have been consolidated into a multidistrict litigation(MDL), a legal mechanism through which individual cases filed in different federal courts are brought together before one court to save time, money and resources. The MDL transfer order can be found here. "Under its 'FanProtect Guarantee,' StubHub typically offered consumers full refunds of the purchase price and fees . I am disputing through PayPal. In last weeks opinion, Judge Gilliam once again determined that StubHub failed to produce evidence showing that the plaintiffs assented to the arbitration agreement when they purchased tickets on the app. If you sell on Stubhub they will waive the sellers fee. Your email address will not be published. Now Im stuck with 4 tickets to a concert I cant attend overseas. The COVID-19 pandemic impacted the live-in-person event industry, and StubHub was not able to compensate the victims families with full refunds. In three weeks, Fischer is scheduled to decide whether to throw out the case entirely, as requested by Major League Baseball and its teams, the lone remaining defendants. Linda Lam focuses her practice on representing consumers, small businesses, and employees in complex litigation. StubHub's parent company, Viagogo Entertainment, has avoided a class action lawsuit that accused the company of unfairly offering customers who had purchased tickets to cancelled or delayed events vouchers rather than refunds. According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. Fan rewards: Bought tickets 2 months in advance for basketball game, never received them. Spoke to StubHub three times in a span of 6 hours for tickets that were purchased as a gift and never transferred. One man is reportedly suing the ticket resale company, The reason for the lawsuit is the Wisconsin man purchased tickets to an. "The new policy stated customers would be offered a 120% credit for canceled purchases as a thank you for remaining patient in a very challenging period.. StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds with the exception of purchases made in states where law required cash refunds in such an event. This putative lawsuit is related to a multi-state investigation that StubHub settled. StubHub did agree to offer cash refunds to some customers in the US and Canada that bought tickets prior to March 25, 2020, but those that purchased tickets thereafter have been given credit for canceled events. Anyone can file a lawsuit, with or without the representation of an attorney, for any reason, and ClassAction.org takes no position on the merits of the suit. I heard they were being sued, so was just waiting for any information on recovery of my money plus the interest that accumulated on my credit card. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. Required fields are marked *. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . StubHub was sued in a class action over the policy change, and saw its public image battered, all while its purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies, further hindering its ability to take action to survive the pandemic. Call 1-866-788-2482 to speak to a customer service representative from StubHub. While predictions of the company going bankrupt appear to have been overblown, the damage to the pre-pandemic leader in ticket resale marketplaces in the U.S. has been substantial. They may want to act before more angry fans turn to the courts as Matthew McMillan, who sued StubHub in Wisconsin, has already done, albeit in a dispute over a refund for hockey tickets. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. WTF I am sorry this happened to so many peopl and even sorrier to say that I unfortunately worked for them for a few months. STEP ONE - FILE A NOTICE OF DISPUTE WITH STUBHUB Pursuant to StubHub's user agreement, [8] you're required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Attn: Litigation Department Re: StubHub Notice of Dispute StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. StubHub doesn't offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. | He's now suing StubHub for refusing to refund the money he spent on the postponed NHL game. The value of a Class Members award depends in part upon the number of persons who participate in the Settlement and will differ depending on whether the Class Member elects to receive cash or a credit. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. your claim status, claim form or questions about when payments are You may be a Class Member in the proposed Settlement and may be entitled to participate in the proposed Settlement if you meet the following criteria. I tried contacting support and I kept getting the same response. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. 01-21-2022 10:07 AM. I lived in Ohio when I purchased the tickets but since then I moved to NYS, so I should be included as well. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences. New Jersey Lawyers Fund for Client Protection, Employee Lawsuit Settlement Things to Consider When Choosing a Lawsuit Settlement, Class Action Lawsuit Benefactor Who Can Be a Class Action Lawsuit Benefactor, An Overview of a Glipizide Class Action Lawsuit, When to File a Class Action Lawsuit Against Yahoo, A 23 and Me Lawsuit Reveals False Promises About Health Risks, Ticketmaster Lawsuit Tickets A Class Action Lawsuit, DeVry University Class Action Lawsuit and Federal Loan Forgiveness Programs, District Attorney of Marin County, California, CareCredit Lawsuit Settlement First Victory For Consumers. They were processing refunds for canceled events just like they previously did but then changed their policy.