I would say "case closed" but, it seems that my claim were done too early according to Uber Eats support and decided to get my money back when i tried to place any new order (but promise, we would take the money back according to support :)). Total Length: 38 in . i am having the same problem but i dont know if i should just wait. If you purchased your item on eBay, you may be able to file a claim with eBay by going to the eBay Resolution Center. I bought a Incontinence Sheets online and after 2 weeks of waiting I contacted seller and explained no Incontinence Sheets received. Well use cookies to improve and customize your experience if you continue to browse. Closed paypal caes can not be reopened link. And on case details it says .."The case was closed in your favor!" I then opened a dispute with PayPal, to which the seller never replied so the case was closed in my favor. Is there a way to open it again? In that case, you enter the name, address, and account number of the payee . All of this is made possible by our advertisers, who count on us to deliver their message to our readers. Docs Current Last updated: October 12th 2021, @ 6:58:00 pm. Leave the Archive. The Cancellation Fee is to cover the credit card and PayPal fees that are not reimbursed to us when we issue a refund. Reddit and its partners use cookies and similar technologies to provide you with a better experience. CLAIM CLOSED AFTER 5 DAYS BUT NO REFUND .HOW CAN THIS BE? Ive never sent anyone money in dollars. Click on your existing case in the Resolution Center. In August I opened a dispute (which the seller tried to fight) and she eventually gave up, called PayPal and said to issue the refund. I use PayPal sparingly, never above $100, and only from my home computer. You could have appealed your case to someone higher up at PayPal. NO_PREFERENCE. Yea hopefully. As of May 12th I have still not received a refund or any signs of a refund. Example, i would call PP to ask about the case and be told the bank was blocking it, after dozens of emails and calls i was then told the case was in my favor and i should see the refund appear in my bank within a few days, more days past NOTHING, i call back and be told i was misinformed and that i should contact my bank!, i went back and forth 7 times in the last 40 days with this BS, i told them i had recorded the calls where they told me i was been refunded then another person could claim the person i spoke to was new, young and one time she called the agent a intern to literally assert that they all made mistakes and instead blame my bank for blocking the refund..how ever the bank says it is paypal! How do I . In case history it says, closed by PayPal . After PayPal confirms that it'll refund a payment, it may take up to 30 days for the money to reach your account. That seems a little suspicious. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. My husband got ipads and iphones from SMARTPHONE in the past but through resellers like ebay, backmarket etc, NOT A SINGLE PROBLEM! Were sorry for any problems you may have experienced with the transaction(s).. Case Report Specification. I opened a claim on August 6th. This will show you the details of the transaction like below. Message 2 of 16. Unlike other free checking accounts, this checking account, or "Spending Account," requires no minimum balance. He did a nice job on the interior windows. If the seller doesn't respond, the claim will automatically close in the buyer's favor, and a full refund will be issued. To which he basically said, thanks for calling and put the phone down . Emailed to paypal now couple times but all I get back is automatic emails which are not any good to me as not explain to my current problem. All payments have to be submitted at www.shopgoodwill.com Pick-Up Schedule: Monday - Friday : 9:00am-3:00pm Saturday-Sunday: Closed for Pick-Up Pick-Up Customers must provide their picture ID and order number to receive their order. What happens if the seller has no funds to issue r What happens if the seller has no funds to issue refund. We use intelligent software that helps us maintain the integrity . It reversed all the charges. Exactly four hours later, I received the message that my claim was denied, and they did not discover any unauthorized transaction. tips on managing and growing your business. Click Close this dispute. But no refund. 2) Significantly Not As Described (SNAD): The customer states the . I want a refund. There was no warning or request for confirmation. A review of your . But sometimes, even the best documentation isnt good enough. However if you funded the original Paypal payment to the seller with a card then it won't go back to your paypal balance.Once marked as completed it will automatically go back to your card. The PayPal Purchase Protection agreement heres is a vaguely worded promise to protect you from fraudulent purchases. Leave the Archive. Visit the Resolution Center to view the status of your case. Privacy Policy. It is now the 16th and I havent heard anything. Yes . When this dispute was closed recently, you should have been sent an email advising exactly why the case was closed. I then opened a dispute with PayPal, to which the seller never replied so the case was closed in my favor. by . I used my bank account for the purchase and not a credit card ( wish I had so I could do a charge back). (The Resolution Center is only accessible on a web browser, not the PayPal app.) Hopefully, that would have generated a response from a real person. my son then looked at the item on ebay and rang me to say it looks like a fraudulent listing. PayPal Reviews. At least, not in my experience. Separately, I contacted PayPal on your behalf. You can get real-time answers to any consumer question on his forum, elliott.org/forum, or by emailing him at chris@elliott.org. Getting in contact with paypal has been spotty, so far only been able to get what appears to be an automated message on Twitter. @kernowlassThank you, I don't seem to be able to escalate the dispute to a claim. No goods or refund after my case was closed :(. I cannot report the problem. You've already filed a case for this transaction. It's important to know that disputes which are not escalated within the 20 days will be . The Case Report is designed for merchants (you) that process large payment volumes best handled through programmatic interfaces. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. thank you. Your source for tips on managing and growing your business with PayPal. PayPal will investigate and if there is proof that the items were received or the buyer made the purchase, then the seller will be on the winning side when the claims come knocking. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Click the "Appeal" button next to the case you want to appeal. The item was tracked as far as the city but then nothing else. So we asked customer for proof of damage after that to return part for full refund. PayPal should have worked with you to find out who compromised your account and quickly issued a refund. and our send the compensation demand letter to the merchant directly and include the VISA or Mastercard codes relevant to your case. Transfer money online in seconds with PayPal money transfer. I filed a complaint with paypal after ordering items in July. Select Direct Deposit to view your Bluebird Account number and Bank Routing number. Getting in contact with paypal has been spotty, so far only been able to get what . if she cant come up with the money,Paypal will have to honor its buyer protection since you won the case and then go after her. I list the names, numbers and email addresses of on my consumer advocacy site, Elliott.org. Dispute management involves helping buyers and sellers arrive at a solution for a dispute that all parties agree with. Over 70,000 weekly readers learn about local concerns, area sports, charity events, legal notices and entertainment in their community. Unfortunately today it still says pending for the refund. Additional non-returnable items: Cookie Notice 1999-2023 PayPal, Inc. All rights reserved. Cookie Notice i purchased a graphics card for my son on 12th April for 383. It's the certainty. Why are there $900 in fraudulent charges on Saleh Tavassolis PayPal account? I just fear I wont get my 2 grand back. Chargeback: Buyer contacts their card issuer and requests a refund. I still haven't received any refund from PayPal, 5 days have passed since the cased was closed in my favor. I bought an iPhone for 450.00, the seller and I agreed shipping but the seller did not ship the item, he then sent a refund via an invalid e check on PayPal. I stressed more than once, that I was worried I had lost my mine, and that time frame was a problem for me. PayPals rejections were quick and almost automatic, listing no specific reason for the rejection. Click View next to the dispute you want to close. Fill out the form addressing your reason . David Day Owner/Publisher brings over 45 years of newspaper experience to The Post Newspaper. Now I'm not only our for the 34.99 of the original purchase but an extra 18.55 as Paypal instructed me to return the product although the seller didn't want it back. A: Im sorry about these charges. I realise that you have already tried contacting customer services but if the case has been closed and you have still not received a refund, you should try contacting us again and we can investigate it further on your behalf. and our I would retain the item however, in case the seller appeals paypal's decision and item return is required down the track, which I think is unlikely given paypals recent advice to you, however better safe than sorry. PayPal gives itself 10 to 14 days to investigate a claim like this. thick cushion of multi-layer Small Cell foam, and 1 mm thick PU upholstery that is strong yet soft to the touch. I should add that on the 10th PayPal closed the case in my favor because she decided to issue a refund. I was robbed of my money on usenet.nl. I would call that steeling and this is not first time some of my friends had similarissues and they just lost they money and goods. Your case was resolved in hours and on Christmas Day. Visit the Resolution Center to view the status of your case. So Im totally confused, no clue what to do next or what's happened to my $500. I decided to open a paypal case and explain the situation, uber eats decide not to reply for and entire month and I got my money back. You are viewing the PayPal Community Archives. However, it took 2 or 3 days to state this claim. Is there anything you can do to help me? The seller may issue a refund, and then mark the dispute as closed, or you can mark it as closed if you get to a different mutually agreed resolution. We have sold full color used printer part 150, after few weeks customer open dispute - part damaged? Reddit and its partners use cookies and similar technologies to provide you with a better experience. I do not believe PayPal really investigated my claim. They have stopped responding to me on twitter so currently on here again waiting for a response. Save my name, email, and website in this browser for the next time I comment. , pillar to post , my advise is small claims court and claim for all your expenses. So an item not received case that I had opened was closed in my favour on April 25. "Case Closed," it says. You are viewing the PayPal Community Archives. Twice weekly, The Post newspaper delivers information on businesses and services to our readers all over the county. The Post Newspaper. Then follow the instructions below: Click "All Closed Cases" from the "View" drop-down menu. It was on ebay Germany. Email him at chris@elliott.org or get help with any consumer problem by contacting him at http://www.elliott.org/help. No answer from customer for few weeks so we email Paypal to look into this matter, as no any communication from buyer's side. Refund case closed and decided in my favor but sti Refund case closed and decided in my favor but still no refund. PayPal account hacked and closed Edit: to solve this, I created a new account based on the old email of the closed one, then contacted the support. The process can include identifying and addressing the issue, facilitating communication between the buyer and seller, and finding ways to resolve the dispute in a mutually satisfactory manner. "After reviewing your case, we found that the reported transactions were not unauthorized and hence couldn't be covered under PayPal Purchase Protection. A step-by-step guide to the PayPal refund policy. My paypal account was charged on 11-20-20 for $408, which i did not authorize. Your account was compromised, which means someone got their hands on your password. About a month ago, I needed a motion activated s. its fraud stealing however you look at it i am so angry but i wont give up. Once a case is closed, it can't be reopened or escalated to a claim. and our Was this ever solved? I tried to call Paypal back but there lined were closed ! Its the certainty. We've noted the account changes you reported with this case.". I have had or done neither,so why have they done this and why haven't I received refund before dispute was closed.I have tried ringing seller,no answer and tried ringing papal and was on phone for 5 mins answering silly questions and then told to either hang up or return to main menu again.I am pulling my hair out.Why cant we just talk to people so we can explain problems.Anyone know how i can get my refund. I then saw on my PayPal account transactions a refund for $1975 pending until the 14th. If your initial attempt to resolve the problem with the seller is unsuccessful, you can escalate your case to a claim. There is a lot of confusion from people in regards to eBay and PayPal disputes. PayPal Lied About Their $2,500 "Fine" For Spreading "Misinformation". Paypal say allow 30 days but I have never waited longer than a week for mine, however that depends a lot on what country you are in. What was happening when the eBay disputes process was introduced was that some customers were receiving a refund from both PayPal and eBay. All refunds are subject to a 4% processing fee. It is not what they offer. Paypal have now closed the case and I have received an email stating that I have reported that the claim has been amicably settled. This cla View your open cases. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You are viewing the PayPal Community Archives. Due to increasing credit card fees and changes to PayPal's terms and conditions, anyone requesting a refund prior to a group break taking place will be charged a cancellation fee of 5%. Let me say start by saying, I don't use PayPal much, which may explain what follows to the more seasoned, but I've just come out of a transaction with a pretty bad taste in my mouth as a buyer. paid in the states. Of course, you should not be liable for a transaction you never made. I list the names, numbers and email addresses of the executives at PayPal on my nonprofit consumer advocacy site. if Paypal fails to do so,then you go to your cc issuer and file chargeback,you have 180 days. I cannot report the problem. Obviously, you should never give your password to anyone. This decision was made because this transaction was not unauthorized. By browsing this website, you consent to the use of cookies. The seller never shipped it. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. I was told by a rather, rushed sounding agent that, I have wait 10 days to open a case.I pointed out that their own costumer service agents opened the case, and if that was so why did he not say as much. We also work to collect the necessary information and to confirm whether unauthorized activity took place, it told you. This seems a very fast response, considering they said it would take up to 10 days to investigate. Below ar Here's something that we just learned the hard way - from direct personal experience. All you need is an email address. Saleh Tavassoli, Berlin. We encourage you to continue working with the seller to see if you can resolve the problem. Connecting to the community is what The Post Newspaper is all about. For more information, please see our On third day I received a mail from papal saying Because you have filed a claim with eBay for this transaction, this casehas been closed. Get Morning Report and other email newsletters. The Post is a member of several local Chamber of Commerce, and its staff volunteers at numerous events throughout Galveston County. I attempted contact with the company via email and via phone with no success. Visit the PayPal Business Resource Center. Nwver talked tonthe guy, never seen the guy and he never even came close to my home. . If paid with PayPal balance it should be instant or is bank payment, it may take 3-7 business days and will go back to your PayPal balance. 1999-2023 PayPal, Inc. All rights reserved. Christopher Elliott, King Features Syndicate, Inc. 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The $6 cost to buy the card is non-refundable. did you receive your refund yet? Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. I realise with covid things might be slow. Something needs done as i am obviously not the only person. "Transaction not covered.". Find Transaction for Refund. I bought an item for $1,975 back in June. I have few questions about paypal credit, because its a bit confusing just in case: by 5k$ i mean 5000$. Does it matter if the case is already closed? PayPal should have carefully investigated your claim, and if the facts are as you say, refunded the $303. No explanation, no bill, nothing. For more information, please see our 4,200,536 reviews on ConsumerAffairs are verified. But you can also turn on something like , which makes it much harder for a hacker to gain access to your account. The best advice I can give you is to call eBay directly on 0800 358 6551 in order to determine the exact status of the dispute through your eBay account. Of course, you should not be liable for a transaction you never made. im in a similar situation and has been ongoing since the end of April. Use the seller's email you find there to send a refund request to the merchant. Go to your Resolution Center. Login to your PayPal account and go to the "Activity" tab. Privacy Policy. Claims and disputes life cycle. Online banking with no monthly fees No monthly account fees No minimum balance fees or requirements Fee-free overdraft up to $2004 on Chime Debit Card purchases 1 / 6 Member-first features Get paid up to two days early with direct deposit2. Leave the Archive. It is not what they offer. I used my bank account for the purchase and not a credit card ( wish I had so I could do a charge back). What should I do now? Paypal have now closed the case and I . Hi i am also waiting on 40 pounds worth of refunds from paypal but they close the case and dont give me the money 4 times worth 40 pound i had two refunds for postage and the other two were goods that they couldn't send. Hi, I have very similar problem but at this time I am seller. Naturally, the fastest option is paying directly with your PayPal account's balance, in which case the refund immediately gets transferred into your account. To appeal a case decision, navigate to the PayPal website, sign in to your account and click "Resolution Center," located at the top of the screen. Case: Hard Case FAIR - The item is in a well-used condition it may have light scratches or wear and need cleaning. PayPal sent me an email saying the dispute will be closed in my favor because the seller has decided to issue a refund. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. This content may be old or outdated. In case history it says, closed by PayPal . Once a case is closed, it can't be reopened or escalated to a claim. How do I check the status of my dispute or claim. I do not want wait 2 month for my money.I was told not to worry, I would get my money back no later then 20 days after the dispute had been opened . Select "File a Claim." You must file your claim within 20 days of when the dispute was first opened. Try contacting PayPal support using social media such as Facebook or Twitter as this works more often than telephoning. Contrary to what the company said, its decision isnt final. No replacement and no more contact received. However at this time such a call may be frutile, though you can keep trying. How to Respond to a PayPal Dispute. Select . You need that kind of documentation to prove that these were not legitimate charges. PROBLEM SOLVED: PayPal says case closed on fraudulent transfers. Paid out of my bank account, not via card. A week later, PayPal refunded your $303 without offering an explanation. Chime is an online-only financial technology company that partners with two banks to offer checking and savings accounts. I tried explaing this when filing a claim but all I got back was that I broke the rules or something . This is how you can do that: Log into your PayPal account. Hello, English is not my first language, I found a shop that sells sewing machines when I paid the price I've noticed two odd things, 1- it was a Chinese address not European unlike the website 2- I wasn't directed to the site unlike the usual thing, there was no order or shipping info..etc and wh. It has enormous loopholes that allow PayPal to deny otherwise legitimate claims, which is exactly what happened to you. After I opened the case the seller said she/he will refund my money through paypal but I had to close the case on ebay first because the paypal funds are frozen until I do so. Having the same issue. If paypal closed the case then normally a refund has already been issued at the same time? It is now the 16th and I haven't heard anything. Tomorrow makes day 7 (day 6 for bank days) whenever I pay for something its within 2 days PayPal takes the money out of my account, thats why I fear she may have done something like that. Recently a deliver guy marked my food as delivered while he was still 5min away and I never received it. In this case, you may find the gas station puts a hold on your funds to the value of $125. Follow the below instructions to handle PayPal dispute as a seller.