Its pathetic that they do that to customers. . It is the size of a T-shirt. If we are unable to contact you we will treat the order as cancelled. Lucy In The Sky. It makes total sense why they only give you store credit, or else they'd be out of business! I have been waiting for almost three weeks and still haven't got my money back. These linked sites have separate and independent privacy policies. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site. If you're having problems with your Sky/ Yahoo email account, then phone us on 03442 411 653 for help. Lucy in the Sky Reviews | Read Customer Service Reviews of - Trustpilot We do not have any paid partnerships with any influencers; we only post real customers wearing the products we actually sell, so this really disappointing to hear. Casandra is literally the best person everI was struggling on how to figure out my store credit because I couldn't find the email but she merged my credits for me and helped me get my money back!! Please read the email in full, there may be pertinent details which may have been missed. If you have any further questions or concerns please email us at resolution@lucyinthesky.email so we can assist you sooner. I loved 1/2 dresses I bought. Use a US Mastercard or Visa credit or debit card to make a purchase, Lucy in the Sky, Inc. operates this Website. The customer service and chat support feature here is great and really easy to use. Awful quality (paper thin and/or very sheer) & poor design (way too short, inaccurate sizing). Both dresses arrived back to back and they looked nothing like it did online. Contact BT. I'm dealing with their customer service right now and they are so rude and unprofessional, Hi Talia, Thanks for your feedback. Lucy in the Sky Reviews | Read Customer Service Reviews of - Trustpilot Sky Support Email. You would have received multiple shipping notifications if this is the case. Her mom (Gene's mother's sister) has moved to France. You have to wait 14 days to cancel, and are supposed to receive a refund within 10 business days after that. DO YOU SHIP INTERNATIONALLY? I had to do a charge back from my credit card company to get my refund back. We have no idea when the dress will arrive or if it will arrive on time. my party is april 10. See actions taken by the people who manage and post content. As soon as I opened the bag thousands of sequins poured out and the dress felt like thin sandpaper. Please let us know if we can help any further. I have never been able to complete a return that quickly. You must not misuse this Website. -Kate. Find out how we combat fake reviews. Any orders cancelled within 14 days of being placed can be cancelled for store credit. They are absolutely, THE VERY BEST!!!! LUCY IN THE SKY IS OUR GO TO! Contact our Customer Support Team - LUCY Knowledge Base The standard length of our dresses measure approximately 31 inches for size small, measuring from the top of your shoulder. We do specifically outline the estimated delivery time on each individual product page once a size is selected. The package was never opened -- and sent back immediately. FHFA Announces Targeted Increases to Enterprise Pricing Framework For international customers, return postage is the responsibility of the recipient. See Profile. These numbers are generally staffed between the hours of 7 am to 11 pm every day. Supervisor. I ordered my daughter's homecoming dress on 9/20. Cassandra M. went beyond. Share. Copyright 2023 Lucy in the Sky inc. All rights reserved. We may also send you from time to time (by email) information about products and services and details of promotions and special offers from Lucy in the Sky, Inc. If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. Shop now at www.lucyinthesky.com. It is a no for me. I ordered a dress from Lucy in the Sky for an outfit for a football game at my college this year. Contact BT | Call us or chat online | BT Help Hi Hailey, -Kate Read 1 more review about Lucy in the Sky MI Michelle 1 review US A day ago Merry was fantastic! We'd love to hear from you so that we can find a resolution. Live Chat available 24 hours a day, 7 days week, through the icon on the bottom right. This Privacy Policy Statement only covers our Website and does not cover any other website. I never got any notification from them that my dresses would be late or anything. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. By December they were all expected to arrive, but none of them had even shipped. 90015 Tip for consumers:No refunds - only store credit / returns are not free, Hi Natalie, You can email us at resolution@lucyinthesky.email! This Website may contain links to other websites (the "Linked Sites"), which are not operated by www.lucyinthesky.com. Lucy in the Sky with Diamonds - Wikipedia My dress was supposed to be here on Mar2-Mar8 and was told it would be mar 24! Lucy In The Sky Cafe - Tripadvisor We'd love to make sure we make this right and find a resolution. -Kate. Thanks for your feedback. Meanwhile, the brand is posting on social media like everything is peachy and deleting negative comments. Shop faster with the App My Account Account Wish list Order Status Help Center shipping returns sizing Annoying, right?! Our small is generally the equivalent of a US Size 2. Thanks for your feedback. Contact us - LUCY IN THE SKY The dress did not fit correctly and they will only give you credit no refund. Contact Centre & Operations Archives - sky Lucy in the Sky Reviews - 1,067 Reviews of Lucyinthesky.com - Sitejabber I HIGHLY recommend NOT ordering from this place. For international orders, any taxes or customs fees are the responsibility of the recipient - some international orders may have extra charges which need to be paid to receive your order. It is 9/23 no dress. HELP & SUPPORT. Please use the following size guide to help determine your size of clothing. Designed in Los Angeles - New Arrivals Weekly. Although some question the quality of products, Lucy in the Sky is a great place to look for a dress for any event. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Lucy in the Sky, Inc. We may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. United States. Breaching this provision would constitute a criminal offense and www.lucyinthesky.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them. WHEN SHOULD I EXPECT TO RECEIVE MY STORE CREDIT? LUCY IN THE SKY LIVERPOOL - Central Liverpool - Tripadvisor I was told I could pay the difference on more expensive dress that may be able to be delivered faster. 7) A group called John Fred and his Playboy Band had a #1 hit in 1968 with "Judy In Disguise (with Glasses)," a song that was a parody of "Lucy.". Her real name is Carmen and she is secretive about her backstory. Lucy In The Sky Reviews: Should You Try It? | ClothedUp Products used:Dresses- tried to use but material was see through and sizes incony, Hi KA, This consists of doing coursework over 15 months. We're so sorry to hear issues with your order. There are a number of Sky departments, and you can usually make your way to the right one through the main customer services contact number which is 0333 7591 310. Please email us at resolution@lucyinthesky.email so we can assist you further. I will absolutely be reordering a new size and be a returning customer! Unless expressly stated to the contrary to the fullest extent permitted by law www.lucyinthesky.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. They are constantly moving as not to get found. Lucy in the Sky Reviews | Read Customer Service Reviews of lucyinthesky Thanks for your feedback. It fits exactly to measurements specified in the skirt section for sure! Please email us at resolution@lucyinthesky.email so we can assist you sooner. The dresses were way too short - they barely covered my butt. Return policy is awful and as slow. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. Account and billing. -Kate. Unfortunately many people fall for their intentionally obtuse return policy, but from someone who had a valid return, it took over a month to get my refund returned to my credit card, and I only received it then because I reached out to support multiple times. Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). How would you even know if something would fit or if you'd like the quality? Hi Sonam, Thanks for your feedback. If you placed an order without an account, you can use the same email to create an account to access your return label. there is a dress i like but it is all out of stock. Please emails us at resolution@lucyinthesky.email so that we can better assist you. Pepper's Lonely Hearts Club Band. Verification can help ensure real people write reviews about real companies. Here are 8 tips for writing great reviews. Contact Us - Sky Cable I did the Level 2 Customer Service Practitioner course. Lucky in the Sky has good web ratings overall. CAN I APPLY MY STORE CREDIT AFTER I PLACED AN ORDER? I will definitely order from this website again. 1860 500 6633 is Tata Sky WhatsApp customer care number. -Kate. WHY AM I RECEIVING A 'TRANSACTION CANNOT BE PROCESSED' ERROR AT THE CHECKOUT? Products used:Still waiting for it to arrive (for 6 weeks)! Only store credit even though clothing size is not standard. For United States customers, if you log in or create an account via the link below, you will be able to generate a pre-paid USPS return label to return your order. I have been shopping online for over 20 years and have NEVER been tricked into accepting a store credit. You can call Tata sky Toll-free number- 1800 208 6633 and share your queries with the team.. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014.WHAT INFORMATION DO WE SHARE WITH OTHERS? - Your order may have been shipped in multiple parts, so the other products in your order may be coming seperately. Do you agree with Lucy in the Sky's 4-star rating? If you still cannot locate it, you may have entered your email incorrectly - reach out to us at shop@lucyinthesky.emailor via Live Chat during business hours and we will resend you your confirmation. - Kate. Lucy in the Sky Reviews | Read Customer Service Reviews of lucyinthesky Published by 9138-4529 Quebec Inc. on 2022-08-31. . If your order is older than 14 days, you will see an option under your Order History in the My Account tab to cancel your order. I'm convinced company is run out of a basement and lack computer skill to process anything. Thanks for your feedback. I emailed multiple times and didn't receive a reply until a week later when they cancelled my order for me. Sky Ireland Contact Numbers & Customer Service Tips - Selectra We're sorry to hear that you had issues with your order. I ordered a dress on October 2,2019 and still not dress. | Read 5,961-5,980 Reviews out of 6,594 -Kate, Best part is, I still see ads on Instagram for this item which isn't even available. Guess I'll be donating clothes to charity. There is no phone number and the chat has been disabled. They take your money and hope you forgot about the order because they'll never say anything unless you reach out, Hi Colleen, Once a order has been shipped this cannot be canceled. For international orders, any taxes or customs fees are the responsibility of the recipient. Sky Phone Number 2. Merry was very friendly, professional and helpful. She answered all the questions we had quickly and gave good advice. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. Additional information is available at www.FHFA.gov, on Twitter, @FHFA, YouTube, Facebook, and LinkedIn. The company is best-known for its dresses, but they also offer swimwear, rompers and jumpsuits, two piece sets, skirts, shorts, tops, bodysuits, and pants. If they don't offer refunds, they should have made this much more clear during purchase. Unfortunately, we cannot expedite orders specifically beyond the timeframe listed on the product page. I know it's still only Nov. 15 but I do not think this dress is coming. I understand this is a busy time of year but so many girls are buying homecoming dresses that won't arrive in time. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. We're so glad we were able to help with the return. Lucy in the Sky, Inc. operates this Website. -Kate, it was my first time ordering from Lucy in the sky. 2. Again, reach out to us at resolution@lucyinthesky.email and we'll follow this up:) Don't waste your time here! Mar 16, 22 (Updated: Sep 23, 22) -Kate. Order took over 2-4 weeks to be delivered. Thanks for your feedback. I had talked to 2 other reps there and they did not help AT ALL! We also ensure all reviews are published without moderation. We ship to just about every country in the world - though if you can't see any shipping options for your country, send us a message via the 'contact us' form and we will see what we can do. Please email us at resolution@lucyinthesky.email so we can look into your refund. 6) Actor William Shatner also covered the song in dramatic, spoken-word style. If it was possible to give negative stars I absolutely would. Ive personally only ordered dresses with a specific ship by date snd they usually come within 3 - 4 days. For further information, please visithttps://help.afterpay.com/hc/en-au/. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. If i order now when i will receive it? Ordered a dress for my daughter homecoming and it NEVER came. There are no fees if you pay on time. How often does the website restock? We're so sorry to hear about the order. this was for a very special event and now i have no outfit and no resolution to this. If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. I ordered my dress september 13 it's now october 1. is it supposed to take this long? We do not save your payment method details on our website. If you need help with returning we do have our returns in our FAQ. -Kate. Horrible return policy. Lucy in the Sky Reviews | Read Customer Service Reviews of lucyinthesky You can email us at resolution@lucyinthesky.email! It was nothing like the picture. www.lucyinthesky.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Please note we cannot ship express orders to University/PO Boxes. Store credit refunds are processed within 3 to 4 weeks of your return being received, due to Covid delays; and are valid for 12 months from the issue date. I have emailed twice and now we are scrambling for a dress for homecoming the week of. I ordered a size larger and they still didn't fit. We'd suggest to reach out to us via our Live Chat during business hours for more specific information:) Despite several attempts via emails, and a complaint to the BBB, my request for a refund has remained unanswered. Please email us at resolution@lucyinthesky.email if anything else. Trust that their reputation is deserved. So sorry about the issue here - the fabric definitely appears to be cut incorrectly here; feel free to reach out to us to have this returned for a refund. I DO NOT RECOMMEND THIS COMPANY! I messed up my address and they were quick to help and fix my mistake. Ordered 4 dresses in August 2022 for several events (totaling over $300). Hans from Lucy in the Sky was very proactive in getting back to me in a timely manner. After waiting since November, I feel as though I should be compensated for this order because of what a negative experience I have had. We're so glad you were able to utilize our 24/7 chat! Unfortunately after an order has shipped with USPS we cannot update a shipping address. Just enclose your order details in your return package and send it back to our Return Address below: LUCY IN THE SKY If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.lucyinthesky.com or its licensors and are protected by copyright laws and treaties around the world. I foresee no dress, no money returned and no reply. Is Sky Internet down? Broadband issues and outages explained . We're sorry to hear about your disappointment with our return policy. We are a 100% United States based company registered in California, and we process tens of thousands of orders on a regular basis. We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. She was a total pleasure to work with. What is the Lucy in the Sky Return Policy? Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. Im very disappointed. Products used:None, sizing too inaccurate. Tip for consumers:Returns usually only give store credit. This is the one Sky contact number constantly referred to as being dedicated to customer service. I can always count on you for the best quality and accurate fit. Order from a different boutique. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. Store credit took weeks. Why would I need store credit when I already purchased the 3rd dress. ADD ONS. If everything is correct, we suggest using the PayPal checkout and selecting the 'Debit/Credit Card' payment method as it is unlikely to be rejected through that method. Critic England, United Kingdom. Yes, it says so on the website -- READ THE FINE PRINT. You can enter your USPS tracking number at the following website:https://tools.usps.com/go/TrackConfirmAction_input, You can enter your FedEx tracking number at the following website: https://fcbtracking.fedex.com/. There was an error with the shipping option which meant it would take longer than the date i was shown.The agent was polite and professional and pointed out my mistake on the payment page. Lucy in the sky did not inform me back in November, that the dress was not in stock. I was SHOCKED as the price of this dress after I received it. Horrible company and horrible customer service. -Kate. In the unlikely event that Lucy in the Sky, Inc. or substantially all of its assets are acquired, customer information will be one of the transferred assets. We're sorry to hear about the sizing issue. -Kate. Registered: 04-01-2009. on 10-08-2013 09:47. We may contract with other companies to provide certain services, includingcredit card processing, shipping, name and address verification, email distribution, market research and promotions management. Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. Every item was shipped separately and weeks after stating they were stated to arrive. Yet Lucy in the Sky refuses to give a refund. They weren't prepared for homecoming season and got behind. Customers have had difficulties with returning items as well as receiving items (plus, they only offer store credit for returns). All orders are subject to availability and confirmation of the order price. Lucy in the sky is a great company from products to customer service I am always satisfied. Technical support. -Kate Advertisement SR Sydney Rose 1 review US Nov 3, 2022 Happy with my first dress but they need a better return policy I absolutely love the first dress that came in the mail, it is gorgeous and compliments me very well. | Read 181-200 Reviews out of 6,679 Designed to work with the LINK series cellular trail cameras, the SPYPOINT app. Date of experience: 04 February 2023. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. Please email us at resolution@lucyinthesky.email for further assistance. Direct number; Sky Freephone customer services: 0800 151 2747: Alternative free telephone number: 0844 800 0040: Main 0344 number: 03442 411 653: Alternative Lo-call number: . Upon receiving your order, we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction.