Strategy and Customer Support Divisionwithin Service NSW brings focus 3. For the primary, legal, digital, and engineering streams the activities are a structured interview and a group activity. You can draw on your experiences from other contexts to show how you have relevant skills. Legal directions made by the Commissioner to agencies from 2013 to now. Identify the hiring need. The. Focus on providing specific and clear responses. referee checks. university, TAFE or school if you have limited work experience. 4. The recruitment process Get prepared and read the following stages of the recruitment process: Focus Capabilities Resources The following resources from the I Work for NSW website can support you through the application process: Finding the right job Deciding to apply for a job Writing your job application Assessments dealing with a question or complaint for a customer service-focused job. processes to support business operation To become a teacher in NSW public schools, you should apply for the . Applications will be reviewed and candidates will be contacted prior to the closing date. transferable knowledge (theoretical or practical understanding of a subject), skills (developed through training, experience, or practice). skillsCustomer orientated and proudContinuous improvement mindsetStrong stakeholder engagement If this sounds appealing to you, we welcome your application!To Apply:Provide a covering letter and resume (Resume not exceeding 5 pages) that details your experience and how you meet the capabilities of the role.A talent pool will be created for future ongoing and temporary roles and is valid for a period of up to 18 months. Be specific dont tell us what you think you might do in the situation tell us what you did. Capability Application Toolto prepare for the recruitment process by accessing You may also be able to attach a resume (no more than five pages) and cover letter (no more than one page) to your application as separate files. Specify your job search criteria, then click "Search for Jobs". Assessments may include online testing, interviews and work sample tasks such as case studies, role plays and group activities. your reasons for applying - "Why did you apply for this role?". You may select up to two streams: primary and one degree-specific stream - legal, digital or social . Applying for a role in the NSW public sector might seem like a long process, but these resources are designed to help you at each stage of the process. Contact email: jyostna.channamadhvuni@customerservice.nsw.gov.au. Iinterview and assess with fairness and objectivity to ensure you're evaluating all qualified candidates in the same way. Each test measures something different according to the scenarios they contain. other activities, such as group exercises or role plays. Check that you've received an email confirming your application. The key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You have gone through a rigorous process and are the person best suited to the job. Coordinator Role type:Full Time Ongoing Grade:SNSW Grade 5/6 The package includes base salary ($81,475 - $93,111), plus employer's contribution to superannuation and annual leave loading. Please note that if your application has progressed for the social work stream, as well as another stream, you will be required to complete two different assessment centres. Our agency is passionate about delivering first-class We use all the information we collect to compare candidates and make our decision. A career at the Department of Customer Service (DCS) allows you to serve the people of NSW. PDF Quick Guide: Recruitment and Selection process for hiring managers All rights reserved. The Department of Customer Service (DCS) is a great place to work! We are a diverse team of over 4000 staff working together to provide services that help improve the lives of our 8+ million customers across NSW. Visit the At this stage, you will be asked to complete two different online assessments: an individual task and a personality assessment. Think about what we are looking for in asking this question. As part of the recruitment process you will be required to undertake a medical assessment to ensure you are medically fit to perform the inherent role and functions of a NSW Police Officer. This recruitment policy sample can serve as a rubric that our recruiters and hiring managers can use to create an effective hiring process. Includes targets and support for gender equality, LGBTIQ+ network resources and support, legal requirements and best practice reports. The country has a GDP per capita of US$53,799.94, and an average salary of AU$82,436 a year according to Living in Australia, and with high living costs in major towns and cities, the country is an . Each subject area includes practical guidance, tools and examples to help improve the way you find, assess and select the best people. a case study exercise where your group responds to a brief on a realistic business scenario. Our vision is to be aconnected, trusted and caring part of NSW communities. Service NSW is the leader in providing Make and enquiry or complaint to our office. Provide a covering letter and resume (Resume not exceeding 5 pages) that details your experience and how you meet the capabilities of the role. Lodge your NSWPF application through I work for NSW. Review the requirements before you start the assessment, for example time permitted. If you have applied for multiple streams, you may be successful in both. Melbourne is home to our Transdev Australasia shared services teams. All rights reserved. You will be responsible for undertaking analysis on Working both in and outside the classroom, school administration and support staff use their skills and talents to help prepare young people for rewarding lives. Work With Us - Transdev Australasia The usual, apply through recruitment, phone interview, in person interview, referee check, offer. The majority of stages in the recruitment process are managed by FRNSW. DOCX A step-by-step guide to preventing discrimination in recruitment education qualification check (for nominated roles), credit check and / or bankruptcy check (for nominated roles). You do not need to attach a resume or cover letter. Will the job help me to serve my community? The rules and guidelines for work in the sector. Looking for a rewarding career? Our recruitment process - Australia Post Applying for a position with NSW SES: All applications will need to be submitted . More than 100,000 people work in or directly with NSW - Health, across 15 Local icts, NSW Health DistrAmbulance, NSW Health Pathology, Sydney . Recruitment and selection guide | NSW Public Service Commission A guide to support senior leaders with organisational strategy. Employee Recruitment Policy Sample Template | Workable You need to reapply if you find another opportunity. For example: Describe a customer problem you identified. All rights reserved. The application process | NSW Public Service Commission Employment Type: Various Permanent and temporary opportunities. Our employee recruitment and selection policy describes our process for attracting and selecting external job candidates. We structure them according to: All our assessment processes involve at least one interview. The job ad and information package will give you instructions on what to put in your application. Use full sentences, check your spelling and grammar and stay within the word limit. east Adjustments for individual needs We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. Complete your application using the online form on NSW Health Jobs, including your work experience, education and responses to any open-ended 'targeted' questions. Administration and support in schools - education.nsw.gov.au In group exercises assessors observe you as you work with other candidates to solve a problem and discuss a topic. Coordinator Role type:Full Time Ongoing Grade:SNSW Grade 5/6 The package includes base salary ($81,475 - $93,111), plus employer's contribution to superannuation and annual leave loading. are applied To be Those who successfully make it through the Recruitment process will be invited to undergo the UCWE. Please read and understand NSW Health policy directive (PD2022_030). Review the role description to help you understand the capability and other important things about the job. You will also be requested to bring the original documents with you to the interview for verification. The capabilities for the role you're applying for are described in the role description. You should prepare a succinct application demonstrating why you believe you are the best person for the role. These are usually things like: Get more tips on writing your application on our Writing your job application page. Assessments - I work for NSW You then present this to assessors when you attend for interview. at $81475 base plus superannuation. present your findings, in writing or verbally. All new employees must agree to comply with the requirements outlined in the policy. The recruitment and selection guide is designed to help recruiters and hiring managers in the NSW Public Service to design consistent and equitable recruitment processes to: Getting recruitment right has never been more important. Do you have a passion for anything and everything to do with technology? you will drive the end to end recruitment. Willing to work an average of 2 to 3 days per week (casual and part-time). You Belong HereWe are committed to diversity, inclusion, and new ways of working.We have 8 million+ reasons to care and want our employees to represent the communities that we serve. Search for a job at I Work for NSW. Our recruitment processes generally include 7 stages, from application, to employment offer and talent pooling. Education qualifications and relevant training. As such, they may be at risk of unintentionally discriminating in the recruitment process. Make a difference to the lives of 8 million people in NSW. Information on all the stages of our recruitment process and what will be expected of you. opportunities for improvement You do not need to attach a resume or cover letter. Key policies and resources to equip you with the knowledge, skills and tools to be an effective people manager. How To Become A Firefighter NSW | Fire Recruitment Australia Stage 1: Online application In this stage you will be asked to provide information about your experience, interests, and education. This is where we ask all candidates the same set of questions. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset. Candidates who are assessed as meeting the requirements for the role but aren't successful in their application may also be offered a place in recruitment pool for future vacancies. Give yourself the best opportunity to show how you suit the job. You may be trying to access this site from a secured browser on the server. When preparing your application, there are some key things we need to know about you. when we expect a large number of applications. About the role:The Business Improvement team at Service NSW are?currently looking The Public Service Commission's Employment Portal offers advice on recruitment and selection, including legal requirements of the Government Sector Employment Act 2013 and the Government Sector Employment (General) Rules 2014, and the NSW Office of Local Government oversees Guidelines for the Appointment and Oversight of General Managers (2011). Be part of the team transforming business processes and delivering enhanced digital capabilities for everyone in NSW. Allow 2-3 hours to complete the entire application. Use full sentences, check your spelling and grammar, and stay within the word limit. Total remuneration package: $66338.79 - $67937.54. Be the face or the voice on the frontline giving support to customers, communities and industry across NSW. Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. We are looking for casual staff who are flexible with their working hours, able to work at any of our libraries and who can be called upon at short notice. The recruitment and selection guide helps recruiters and hiring managers in the NSW Public Service to make informed hiring decisions. The typical recruitment process follows the below steps. They help us to learn about how you are likely to perform the job. 1. Learn more about the legal requirements for recruitment in the NSW Public Service. A good place to start to guide you through the hiring process is business.gov.au - Hiring employees. Assessment processes are often different. NSW Fire Recruitment Interview Process Format: Candidates will face questions from four different two-person panels to ensure divergent opinions determine the best candidates for the role. Your resume (also known as curriculum vitae or CV) is a summary of your: A resume needs to be up-to-date, clear, concise and well organised. Review your previous work (paid and volunteer) and study experiences. For enquiries relating to the role please contactAdriana Spoto via Adriana.Spoto@service.nsw.gov.au. Explore the Navigating Recruitment e-learning program so you can confidently make ethical, merit-based recruitment and selection decisions. This offer will be subject to satisfactory pre-employment checks (citizen, visa, qualification and criminal history). Includes the Aboriginal Employment Strategy, Aboriginal Employment and Development program, Aboriginal employee networks and cultural protocol guidance. If you do not have access to a home computer, please let the assessors know so alternative arrangements can be made. Hiring employees - Fair Work Ombudsman Personality questionnaires are useful to gauge how likely you will fit in a job or team. The following question is about the 'Commit to Customer Service' intermediate capability. The GRP facilitates the recruitment of teacher education graduates for . Support the adoption and continual improvement of Business Process Management NSW government sidelined independent recruitment process when hiring Resources for senior public sector leadership, Cross sector networks to grow capability to deliver effective and efficient services, Recognising excllence in public services delivery. Information on writing your cover letter, resume and answering targeted questions. Copyright 2015 NSW Public Service Commission. Privacy Agreement - Oracle Biographies and information on our current board members. Stage 1: Online application. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. 03/03/2023. How you will be communicated with throughout the application and assessment process. All rights reserved. Jobs at Service NSW | Service NSW we are passionate about delivering a positive customer service experience. Other assessments vary depending on the job and what is being assessed. Depending on the role and the size of the candidate pool, this stage may include an initial phone interview. Our work is continually Sometimes targeted questions ask you about: These types of questions give you the chance to tell us about what drives and motivates you. Coordinate, monitor and review business processes to identify gaps and I work for NSW Sydney, New South Wales, Australia1 week agoBe among the first 25 applicantsSee who I work for NSW has hired for this roleNo longer accepting applications. Applying for a position - NSW Health applicants Recruitment Beyond NSW You'll find information about the organisation and our projects on our website, including recent media releases, which are a great snapshot of what we do. Whether you want to use your administration skills to become a school's Business Manager, work outside as a General Assistant, or care for your community in the . Location:Sydney /Hybrid working optionsAbout ServiceNSWService NSW is the leader in providing You then need to: In case interviews you receive a scenario in advance (for example, 1 to 2 days ahead). It is best if you can tailor the content to the job you are applying for. In this stage you will be asked to provide information about your experience, interests, and education. customer experience to all citizens across NSW. analysis, design reengineering to support business process improvement and All rights reserved. In this stage you will also be asked to complete an online video interview question. In this stage you will be asked to provide information about your experience, interests, and education. Once you have found the job you want to apply for, submit your online application through the I Work for NSW website. You must submit a separate application for each position for which you wish to apply. The recruitment and selection process cannot begin until/unless a complete analysis of the need for the role is done. Closing date:Monday, 13th March 2023. Four weeks annual leave (pro-rata for part-time employees), Up to 13 allocated days off each year (for full-time employees), Employee Assistance Program (EAP) for staff and family members, Rewarding work that results in increased patient care, Unique exposure to recruitment within NSW Health, Opportunity to build relationships with colleagues at all levels of the organisation, Opportunity to learn from a highly skilled multi-disciplinary team, Sales experience in Healthcare or Recruitment (preferred but not necessary), Approachable and great communication skills (the sort of person who can talk with almost anyone). You belong in our diverse and inclusive workplace. Great news, the Recruitment Beyond NSW Program supports qualified teachers to gain approval to teach and ongoing full-time employment with the NSW Department of Education in regional and high-demand schools. Includes information on the GSE Act, Rules and Regulations and guidelines followed by the PSC in utilising the Commissioners power. processes to meet the business objectives Competitors: Unknown. Human Resources and Recruitment | Recruitment, Central & North Coasts - Newcastle & Hunter Valley / Newcastle, Hunter & Region. It isn't done without proper strategic planning. 6. Our diverse candidates will experience a fair and merit based recruitment process and we will make any adjustments needed, both in the recruitment process and on the job. This is where we ask all candidates the same set of questions. Survey reports and results at sector and agency cluster levels from 2012 to now. You may not proceed through every stage of the assessment process. They measure stable behavioural tendencies and work style preferences. After we review all applications, we will let you know if you will progress to the assessment stage. Includes the performance development framework, the managing for performance program, and the talent review framework. Shift your thinking from what you want from candidates to what you have to offer to attract interest from job seekers. This is something you must have, otherwise you cannot progress. Visit Website Visit Profile. Read more about the application process for the 2023NSW Government Graduate Program. Applicants who are able to do this are more likely to progress through the application process. Applicants who are able to do this are more likely to progress through the application process. Targeted / Identified: Role: Process Improvement Coordinator. If offered, do a sample assessment before completing the formal assessment. How we recruit - I work for NSW Candidate documents are not kept for future jobs. Our recruitment process is in line with the Government Sector Employment Act 2013. Steps of the recruitment process. Try to get a good nights sleep beforehand. material foroperational upload your CV. calibrated against core values of passion, teamwork, and accountability to How does the job fit with my values and standards? Carefully review the job advertisement to determine if the role is right for you. If offered, do a sample assessment before completing the formal assessment. Permanent Firefighters - Fire and Rescue NSW customer service on behalf of the NSW Government and The recruitment process is an important part of human resource management (HRM). Recruiter: usually affiliated with HR and responsible for the HR recruitment process. This outline will assist you to understand the recruitment process for NSW SES. Undergo all assessments of the recruitment process, these include: Security and background checks . Rural/ Metro/ Mental Health/ Allied Health/ Nursing and be the lead contact to support Hiring Managers in that discipline. . Select the 'Apply Online' button. an interview. 10000+ Employees. Applying for the Position. Below are resources to help you prepare for your application, understand the process, and know how to ask for extra help. (BPM) to ensure effective governance and best practice processes and principles All rights reserved. In the assessment centre youll be asked to complete two activities which each run for approximately one hour. The Public Service Commission acknowledges the Gadigal people of the Eora Nation, the traditional custodians of the land on which our office stands. providing coaching to a team member for a manager role. Sydney. Copyright 2015 NSW Public Service Commission. Role:Process Improvement Set aside time in your day to do the assessments so that: Find a quiet location away from distractions and disturbances. Ensure you have reviewed the requirements for each stream you are applying for. If you have any further questions you can contact the Recruitment team on recruitment@ses.nsw.gov.au. For further assistance, read the application checklist or frequently asked questions. contact Jyostna Channamadhvuni via jyostna.channamadhvuni@customerservice.nsw.gov.au. Applying for a job - I work for NSW Copyright 2015 NSW Public Service Commission. analysis, design reengineering to support business process improvement and Coordinate, monitor and review business processes to identify gaps and An eligibility list will be created for this position however may be considered for other similar positions. Position Classification:Administration Officer Level 4 Remuneration: $66, 338 - $67, 937 per annum + Superannuation + Salary packaging Hours Per Week:38 Requisition ID:REQ381575.