I have sent multiple difference emails requesting assistance with no response. Xcaret is 37 miles (60 km) south of Cancun, 4 miles (6 km) south of Playa del Carmen, 20 miles (30 km) north of Akumal and 34 miles (55 km) north of Tulum. Chilean Peso (CRC): Visa, Mastercard, Diners and JCB. It is not necessary to make a reservation in advance; you can buy directly at the booth of the Park entrance at regular price. Next, we want to show you the list of the culinary geniuses that are positioning Xcaret Hotels as an ideal destination for the lovers of fine dining experiences. Sorry, we dont have Travel agents discounts in Xplor. Can I enter with food or drinks to Xplor? They just really need to get their act together with the photo package because it made the whole trip fall short and made my whole family distrustfu of the hotel. Two circuits of 3.1 miles of jungle and caves driving an Amphibious Vehicle. Enjoy delicious breakfasts and meals in El Troglodita restaurant, open from 11:00 a.m. to 5:00 p.m. Colombian Peso (COP): Visa, Mastercard, Diners, Discover, JCB. By What types of files are the photos that are downloaded? Strike your best pose, smile and take as many pictures as you want during your visit. But when we tried to get checked in the second time, it just seemed as if Fanny was in a rush and trying to get to the next person. Xplor Fuego opens Monday to Saturday from 5:30 to 11:00 p.m. Subject to change due to official regulations. Can I participate in an activity more than once? If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Did you know you can find the best available rates by booking in advance? Mexico's Majestic Paradise has more than 50 natural and cultural attractions to make your day unforgettable: shows, underwater rivers and much more. Can I pay with credit card or debit card of a person not included in the visit? I so much enjoyed his positivity and was truly grateful that he was a part of my mornings in Mexico. Traveling on business? A full-service spa, 4 restaurants, and an outdoor pool are all featured at this luxury hotel. We offer you multiple payment options to pay for your reservation. Where I can store my personal belongings? FAQs; Customer Service. The waiters/waitresses were always so nice. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. The rooms were clean and nice, the all inclusive means all inclusive so I spent very little money, tip was mainly what I spent. Months without interest, only with major participating bank cards issued in Mexico. With 25 restaurants and 10 chefs, Hoteles Xcaret go beyond with an incomparable offer for Cancun and the Riviera Maya destinations. If you visited our Parks: foto@xcaret.com Is there any type of refund and/or cancellation. 5/5 would recommend again. You can download as many times as you need to while the code is valid. de C.V. We use own and third-party cookies to improve your experience on our website. Theres not an exclusive activity for young children, but they can do them all if they observe each one of the requirements, and must be accompanied by an adult all the time. Dear Jeff D,First and foremost, we would like to thank you for taking the time to share your feedback with us. How can I find out if there is a pick-up service at the hotel where I'm staying? 63 suites overlooking the Caribbean will pamper you with both home comforts and the luxury of a boutique hotel. Business travelers can take advantage of the business center. If you are in a hotel far from the Park, in Cancun or Tulum, you will be arriving at approximately in 1:30 or 2 hours. per night. I already purchased my admission to the Park, but I want to buy other services. Hotel Xcaret Mxico. Are there any special prices for children? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. If you visited our Parks: foto@xcaret.com If you visited our Xcaret Hotels: fotohoteles@xcaret.com Operating hours: Monday to Friday from 09:00 to 19:00 Hours. How do I find and download the photos from the website? The following document available for download is an Authorization of Printing and Reproduction of Photographs officially issued by Grupo Xcaret. You need to confirm your age by showing a valid ID card. 123 Old River Rd., Andover, MA 01810 ~11.96 miles northwest of Middleton center. Customer Service hours: Monday to Friday from 7:00 AM to 12:00 AM / Saturday and Sunday from 7:00 AM to 10:00 PM (local time), Receive exclusive information and promotions via email. I left my fanny pack there and they found it for me, and a staff tracked me down at the commuter station (Back Bay 5 min walk) because I left my hat in the room as well. DoubleTree by Hilton Hotel Boston - Westborough, Next: Show All Available Comparable Hotels with Pricing, Andover Bird Sanctuary (Moncrieff Cochran Sanctuary), Addison Gallery of American Art hotels/motels, Tewksbury Hospital (Massachusetts State Infirmary), Hotels close to Lawrence Heritage State Park, Hotels close to John Greenleaf Whittier Homestead and Museum, Hotels near Boston National Historical Park, All Doubletree Hotels in or near Middleton. All journeys take 45 minutes. Thank you for contacting the Photo Department at Experience Xcaret. Yes the resort is beautiful and access to the parks is great. Does Xplor offer activities for children older than five years old? MarieSamSanchezPhoto Yes, you can access to the park with baby food, infant formula, etc. How do I open the ZIP file when I download multiple photographs? I would make a point to visit whatever bar Adal is tending the next time I visit. Chetumal-Puerto Juarez Federal Highway, Km. Operating hours: Monday to Friday from 9:00 to 19:00 Hours. Enjoy truly special moments of fun and relaxation with the . Xenses Admission; Tour Tulum-Xenses; Save more. Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. The chefs of our Gastronomic Group are leaders in the culinary scene of our country and inspiration abroad. "Its a great place to stay . Plus having free shuttles to all the parks was a major win that my whole family took advantage of. (1,150 reviews) "Convenient location, friendly staff, clean and affordable. . We recommend you get here early so that youll have time to do everything and also, to make the best out of unlimited consumption of our energy-boosting buffet and drinks. The price is a bit pricey but worth it for what you get. We advise you to wear long shorts, t-shirts, swim suits and water shoes that can be attached to your ankles so as to avoid losing them. BBQ buffet with delicious ribs (vegetarian options available). The transportation that will pick you up at your hotel may have the logo of any of our Parks: Xcaret, Xel-H or Xplor or the company logo Grupo Xcaret. Their eco-integrating design and premium amenities make them unique. If you visited our Xcaret Hotels: fotohoteles@xcaret.com No one wants to post vacation pictures a week after they get home, they want them as soon as possible. Xcaret Welcome to the best of our country at Mexico's Majestic Paradise with more than 50 natural and cultural attractions for the whole family. Xplor offers a seniors discount only for Mexico residents, 50% off the regular price (valid only at the Park's ticket booths, presenting an INSEN or INAPAM credential issued by the government of Mexico). We were swimming in an area by one of the restaurants (Las Cuevas I think?) Upload or insert images from URL. We certainly appreciate receiving your comments that the service afforded to you during your stay was the best you have ever experienced in Mxico! Official ID of the visitor on the reservation (original). Remember you can purchase water shoes at our shops in Xplor. How much time do I need to visit all the spots in the Park? Refund will not be granted under any circumstances in this case. $159. 800 006 FOTO (3686) Remember that pictures are saved in our database for 30 days after your visit. de C.V. We use own and third-party cookies to improve your experience on our website. She even offered advice on when to arrive at a restaurant my daughter was interested in trying, to avoid bigger crowds. Can I change my admission to Xplor for another park or tour of Grupo Xcaret? Yes, the activities in Xplor Fuego are designed for all family. Rest areas, dressing rooms and restrooms available during your visit. Other services (WiFi, ATM and gift shops). DoubleTree by Hilton Hotel Boston - Bedford Glen. The staff were very friendly and the room was clean and cozy. 5 floors in property. Does admission include transportation service? Our agents will help you with the pickup information or any other doubt you may have. Our All-Fun Inclusive concept is strengthened with new benefits to continue surprising you on your next stay. Learn all the information in our Privacy Notice. I met another couple on the trip that had the same problem, so I wonder if their ratio of rooms with king and queen beds is off.Overall the hotel, food, parks, and atmosphere and value is literally the most amazing thing I have ever seen, no exaggeration. If I am a foreigner, what can I submit besides FM2 or FM3 to validate that I am a Quintana Roo resident? Only adult individuals aged 18+ are allowed to drive. 6 years ago Save "Reservations cancelled with more than 2 days in advance before the booking date are subject to a 10% administrative fee; from 2-0 days or in case of no show, reservations are non refundable. No, only TOURS include transportation departing from Cancun or Riviera Maya. All rights reserved. Valet parking, a 24-hour business center, and a garden are also offered. Rafts through a river circuit paddling with special hand paddles. In all ours Parks you will get pictures with the best angles at each of the attractions, plus the Fantastic Scenarios. We thank you for the time invested in sharing such warm comments with future travelers around the world.We hope this will be the first of many more visits to come! It is important to bear in mind that most of our activities need constant physical efforts. No, only Tour option includes round transportation from Cancun and Riviera Maya. Contact us at: In Mexico 800 006 FOTO (3686) / From abroad (01152) 55 4163 7327 or write to foto@xcaret.com. Hotel Xcaret Arte is a hotel experience in front of the Caribbean Sea, that makes hospitality a sensitive proof of the artistic wealth and sustainability in Mexico. Who can I notify if I have special dietary requirements? Operating hours: Monday to Friday from 09:00 to 19:00 Hours. 4 star Suburban hotel. No one told us how to use them at the park to take pictures, no one told us that we could use them at the buffets in Xcaret park or how we could use them to get bags for the underground river swim. Do you have a special discount for Quintana Roo residents? The hotel itself is wonderful, pools everywhere, great food at the restaurants, the beds were icredibly comfortable. I will not repeat everything that has already been said. Traveling on business? Traveling on business? Privacy Terms. Your vacation will be memorable while enjoying the best parks in Cancun and Riviera Maya. You'll appreciate the 24-hour gym, poolside bar, and snack bar/deli. Can I transfer my ticket to another person? Grupo Xcaret is the name of the company that owns and operates some of the best tourist attractions in Riviera Maya, Mexico. No, all the activities are included in your admission. What types of files are the photos that are downloaded? I really wanted my photos from Xelha (I did the stingray experience and a ton of photos were taken) So now i have no photos from the parks. Yes, it is valid all year but is subject to change without notice. By presenting it at any commercial establishment youll receive the printing service of your photographs without date or location restrictions as long as you bring with you the photographs you wish to print. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. I have sent multiple difference emails requesting assistance with no response. The Parks space is limited and priority is given to all of those who wouldnt have yet participated. Terms of use: For prices provided on this page, you need to purchase before visiting the park(s) or tour(s). Tripadvisor performs checks on reviews. Changes are not permitted on the day of your visit. Yes. Omni Boston Hotel at the Seaport. No, this is why we advise you to bring one with you. After visiting with colleagues in the spring, I knew I had to bring my family back. Discover Isla Mujeres, a fascinating island in front of Cancun, where you will find spectacular beaches, a peaceful and relaxed Mexican atmosphere, and important Maya vestiges. On a PC right-click on the file and select the option to extract. Yes, as long as they are in good physical shape. How long are the underground rivers (Rafts, Underground Expedition and Stalactite River Swim)? Transportation airport-hotel-airport . Sorry, we only accept FM2 or FM3 for the case of foreigners living in Quintana Roo. Display as a link instead, Does admission to Xplor Fuego include transportation? Review collected in partnership with this hotel. Prices vary according to season. In the natural wonder of the Riviera Maya you will enjoy swimming, snorkeling and interacting with the marine life of an inlet, as well as unlimited food and drinks. Does not apply for guests at Xcaret Hotels (Hotel Xcaret Mxico, Hotel Xcaret Arte and Casa de la Playa). 3.- Select the album you want to see and the photos will be displayed on the screen, download by clicking on the icon, or click on the icon to download the entire album. We are here to serve you and to meet all requests, questions or suggestions you may have. Pick up at the airport could not have been easier. The All-Fun Inclusive concept of Hotel Xcaret Arte includes unlimited access to the most iconic and beloved parks in Cancun and Riviera Maya: Xcaret, Xel-H, Xplor, Xplor Fuego, Xenses, Xoximilco, Xavage, and Xenotes, that together, will add up to 200 experiences of adventure, inspiration, and amusement. Yes, we have restrooms and changing rooms located throughout the park with enabled spaces so you can change clothes comfortably. Your previous content has been restored. Am I obliged to participate in all activities or is it possible to choose some of them? Great, vibrant, location. Euro (EUR): Visa, Mastercard, American Express, Diners, Discover, JCB, Carte Bancaire, Paypal, Sofort and iDeal. Australian Dollar (AUD): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. Zipcode 77500. Can I enjoy underground river activity without knowing how to swim? If it rains, can I cancel or change my date of visit? Sol (PEN): Visa, Mastercard, Diners and JCB. The Park doesn't close for bad weather, only in case of a storm or a hurricane alert, in which case your visit will be rescheduled. DoubleTree Suites by Hilton Hotel Boston - Cambridge : 400 Soldiers Field Rd. Prices are the average nightly price provided by our partners and may not include all taxes and fees. The minimum age to enter is of 5 years old. Access to Xplor Park is limited to children under 5 years. My daughter wanted to go back to La Cantina on our final night at the resort just to see Roberto again. Enjoy perks like free continental breakfast and free train station pick-up. Fill out this form and one of our agents will follow up on your request. With only 63 suites in front of the Caribbean Sea, our first adults-only boutique hotel, shows an intimate, sophisticated and relaxed Mexico. Korean Won (KRW): Visa, Mastercard, American Express, Diners, Discover and JCB. Promotion valid only on websites and Customer Service Centers. Please see our partners for more details. This hotel features a restaurant, a gym, and a bar/lounge. If you could be so kind to contact me by sending me a private message through this media or by providing me with an email address I can reach you at, I will be delighted to personally follow up on your experience.We hope you can give us the opportunity to regain your trust in a near future. If it's raining on the day of your visit and you decide to make a change of date, your voucher is valid for one year guarantee against bad weather valid only 24 hours in advance. You must present the credit card (or copy on both sides) used for payment, on the contrary you will not have access to the park and will be losing your purchase. I really had no idea of how to use them. Copyright 2016 Experiencias Xcaret Parque, S.A.P.I. I wish we would have just taken the pictures with our own phones instead of feeding into their lies and false promises. Enjoy a meal from the restaurant and perks like free WiFi. We kind of had two check-ins, as we got there a bit early before our room was ready. All your photos at the best price! Xcaret Photo Pass is a great way to save your memories of an unforgettable day in the Riviera Maya. Is there any type of refund and/or cancellation? +1-888-675-2083. To purchase the photos of your dolphin swim experience, contactwww.delphinusworld.comor to the Customer Service phone numbers (998) 206 3304, 800 DELFIN (800 335 3461) from Mexico or toll-free from the USA and Canada at 1 888 523 2230. In case of amphibious, they can participate, but only an adult with driving license is allowed to drive. Play it safe and take your own photos with I would have. (edited), Edited July 5, 2018 by MarieSamSanchezPhoto. The photos of you and all your companions in a single package for you to fully enjoy your visit. They let us use our park pass before our room was ready, which was awesome, so we went to one of the parks for a few hours (which were all so great). *Original Review Below*!!!!!! All our current promotions are here, click now. Are these activities allowed to elderly people? We were very close to one of the smaller, double level infinity pools and a beautiful lagoon area with one of the resorts hidden water slides. Clear editor. ", A verified traveler stayed at Harborside Inn Of Boston, : (Save changes and close the date picker. 3.- Select the album you want to see and the photos will be displayed on the screen, download by clicking on the icon, or click on the icon to download the entire album. We are looking to give Mother Earth some of her kindness back, your reservation in Hoteles Xcaret contributes to the actions that Grupo Xcaret has implemented under our Sustainability model; to ensure conservation, diffusion and development of the natural, sociocultural and economic heritage for our future generations. Monday to Sunday from 8:30 a.m. to 10:00 p.m. *This park does not require a reservation. Can I submit my purchase confirmation on my phone and/or tablet? However, with an advance purchase of at least seven days in this website or by calling our Customer Service, you get 10% discount on the cost of the regular price and 15% off purchasing 21 days or more in advance. How do you remove the watermark from the photos? (01152) 55 4163 7327 *MSI only with participating cards (banks) issued in Mexico. What happens if I forgot my download code? . Each photo downloaded is a JPG file, and the videos are MP4. We strive to communicate our brand through thoughtful and warm service, ensuring our guests take only the greatest experiences with them. Get the best of Mexico through its culture and nature at Xcaret, and have a fantastic day at a natural wonder in Xel-H. Solidaridad, Quintana Roo, Mexico. Each photo downloaded is a JPG file, and the videos are MP4. I was just a bit disappointed with the management/check-in. At the park we offer spaces for relaxation where you can find chairs and hammocks at your service. The entry of food and beverages to the Park is not allowed, and it is not necessary as the admission to Xplor includes them. What is the maximum number of people allowed on the vehicle? How do I find and download the photos from the website? Round-trip transportation to the Embarcadero Isla Mujeres by Xcaret in the Cancun Hotel Zone is included. A homage to the best artists from Mexico in an adults-only All-Fun Inclusive experience, that welcomes youngsters older than 16 years old. de C.V. | Please verify the policy to change the date of visit or cancellations. Amazing hotel, service just fell a little short in my opinion, Petit Lafitte Beach Front Hotel & Bungalows. The discounts are applied automatically by our system according to the date of visit. Yes, you can buy with someone else's card as long as you provide at the Parks ticket booth and on the day of your visit: a copy of an official identification of the owner of the card, and copy of the credit card or debit card that was used to pay, in both cases copied by both sides and signed by the cardholder. My package also expires in a few days. If you are staying in an Airbnb, hostel, with family or anywhere, you can choose one of the following departure points and Grupo Xcaret official transportation will pick you up there. My suite overlooked the casa Viento infinity pool farthest from the lobby. Do you have scooters on rent inside the park? Customer Service. Nature will embrace you as you rest in one of our 900 suites designed to offer a view of paradise from any point in the room. In the case of Mexican peso (MXN) you can pay with Debit or Credit Cards issued by Visa, MasterCard, American Express, Discover or Diners. (01152) 55 4163 7327 We can provide it to you if you have your purchase receipt. Yes, you can contact the photography customer service center Yes.

Also, you can glide in zip-lines at Xplor, be part of a great Mexican party at Xoximilco, or put your senses to test at Xenses, live an unlimited nighttime adventure at Xplor Fuego, and experience six exciting activities at Xavage. Youre getting a reduced rate because this partner is offering a discount when you book from a mobile device. What is the minimum age allowed inside the park? - Packages and Xperience Passports cannot be cancelled and will not be refunded - Cancellations will be reimbursed based on the payment method. de C.V. | Free self parking is free for guests, and you can enjoy a meal in one of the 15 restaurants. 800 006 FOTO (3686) Yes, at the Stalactite River Swim, the use of life jackets is mandatory. Carretera Chetumal-Puerto Jurez, Km. Also, they can take all the photographs they want and download those same pictures afterward, at a convenient price. Guests will appreciate free perks like buffet breakfast and WiFi in public areas. Additional terms may apply. Find the best rates by booking your stay in advance at Hotel Xcaret Mxico, which includes unlimited access to all Grupo Xcaret parks, plus other benefits in our All-Fun Inclusive concept. The photographs you purchased while being a guest at Xcaret Hotels contain a water mark from each park for you to select the experience you wish to download. The recent inclusion is Veleo by Xcaret Xailing, a catamaran tour that will take you to discover the beauty of the Mexican Caribbean on the high seas. Some activities call for physical strength. Reserve now, pay when you stay. BUY THE PHOTO PASS! We've spent a lot of time in the area, including several weeks in Cancun, and months at a time as a family in Playa del Carmen. Xel-H In our venues, life merges with art. Subject to availability. There are a lot of things to do in the parks got adults and kids. As an All-Fun Inclusive hotel, your booking includes admission and transportation to our parks, premium dining experiences, shuttle to the . Access to the special ticket booth if you purchase online. What should I do? Enjoy a meal in one of the 2 coffee shops/cafes and perks like free WiFi. Most activities involve water and your camera might get wet. Unlimited snacks and non-alcoholic beverages (oatmeal cookies, fruit, smoothies and flavored fresh water). Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. The photo stations are usually distinguished by colorful exteriors surrounding the photo pass camera and when guests simply scan their bracelet at these stations, a photograph is taken -- which can be later be viewed at that particular theme park or at the resort. You don't have to worry about your phone or asking ppl to take pictures for you. I live and work in Quintana Roo and I dont have IFE. and was unfortunately put in a bed with 2 queens. Yes the resort is beautiful and access to the parks is great. $148. Im a public school teacher- not wealthy, so this kind of luxury is generally out of reach for me. Good location. The file is downloaded to the device, although it opens in a new window and you will have to click on the image to save the photo, we recommend that it be done on a computer or in the application: App Xcaret. They let us keep our bags in a secure room (even the luggage room looked like a 5-star hotel)and showed us downstairs to the Mercado, which was one of their main buffets, Mexican-market style.